If you have problems with your Symantec Endpoint Protection Installation, you can find solace by quickly editing a registry entry. This guide should work with all Symantec Endpoint Protection anti-virus solutions.

Symantec Endpoint Protection Installation Registry Fix

  1. Click on the Start menu
  2. Search for regedit, then press ‘Enter’
  3. Search for the following key: HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData
  4. Its value should be %APPDATA%
  5. Change the value to %USERPROFILE%\AppData\Roaming
  6. Restart the computer and reinstall the Semantic client

Uninstalling Symantec Endpoint Protection

If this registry modification didn’t work, you can re-install the SEP anti-virus program. If you have trouble with that or otherwise can’t remove SEP (which happens frequently), you can use their uninstall tool for assistance.

Using Cleanwipe

The Cleanwipe utility is an option when the uninstall from the Windows control panel doesn’t cooperate.

See Uninstalling Symantec Endpoint Protection with the CleanWipe Utility page for the download and instructions.

Manually Uninstalling

When all other methods fail, you can manually uninstall and try again. See their Manually Uninstall Endpoint Protection page for instructions by version.


There you have it. What other Symantec Endpoint Protection installation fixes do you like to do?

I really like the ease of use of SEP and how quickly it updates. The detection seems to be pretty good as well. But holy cow, does this software not play nice with others. It also can be a pain to work with and an even bigger pain to remove if it won’t let you fix it.

Pin It on Pinterest